Details: One of our clients in North Austin is seeking Gaming Support Representatives. Support Representatives are service specialists supporting customers via chat, and email and in some situations over the phone. Most of this communication is done within the game environment. Through problem identification, troubleshooting, education, and resolution, representatives are expected to maintain company’s culture of excellence and commitment to quality in every aspect of their work.Responsibilities: Provide first contact resolution of customer issues via chat and email Deliver timely and accurate responses to customers questions and requests Take personal ownership of customer requests and maintain accountability for follow-through Provide exceptional customer experience as measured through customer surveys Maintain productivity that meet or exceed departmental goals Provide proactive customer communication via chat as well as email and phone when necessary Maintain security and confidentiality of Client’s internal information and customer/account information Respond to general customer inquiries Investigate reports of player harassment or inappropriate behavior Escalate and communicate any customer well-being issues Starting pay: $10.50-$11/hr This position will start in mid August and go through the end of December Shift: Must be flexible for any shift during any day (Monday-Sunday)
No comments:
Post a Comment